Is A Key Holder Ready To Advance?

Employee Name *

Store Location *

Your Name *

Basic Protocol

Key Holder Arrives and Clocks in on time

Key Holder follows daily checklist and ensures that all items are completed before the store opens.

Key Holder thinks quickly on their feet and knows how to handle most complications that could arise.

Key Holder Opens the Store on Time

Key Holder makes sure that all cashiers and baristas are clocking in on time.

Key Holder makes sure that everyone takes their required breaks during the day.

Key Holder never uses their cell phone behind the counter and steps off the floor if using the phone is for work purposes.

Key Holder is comfortably able to manage the balance between being a barista and a cashier.

General Behavior and Attitude.

Key Holder is maintaining a positive attitude when working on the floor.

Key Holder is able to give clear direction to barista and cashiers on shift.

Key Holder is able to give positive feedback and reinforce protocol with cashiers and baristas

Key Holder is able to step in and handle challenging situations when shift lead or CSL isn't present.

Key Holder is upholding a consistent high level of service.

Key Holder works well with others and is respected by coworkers and management.

Key Holder visibly supports their coworkers when they need assistance.

Key Holder is someone that is reliable and has a desire to advance.

Product Knowledge

Key Holder is comfortable speaking about all products in the store.

Key Holder knows any and all allergens of the products.

Key Holder is comfortable discussing all retail coffee products.

Procedures Knowledge

Key Holder is able to put away all items delivered overnight.

Key Holder is able to reconcile the logistics app and record all items delivered.

Key Holder is comfortable giving directives to cashiers and baristas.

Key Holder ensures that all drinks going out are of the highest quality and holding baristas accountable when not.

Key Holder maintains a clean store and workspace at all times.

Key Holder makes sure that baristas and cashiers are maintaining clean workspaces.

Key Holder maintains a clean space both inside and outside and knows how to handle any situations that may challenge that (trash/snow outside)

Key Holder knows when their team members need assistance.

Key Holder has completed the Food Handler's Course and taken the required exam.

Key Holder has opened the store on time for the last 10 consecutive opening shifts.

What should you do if there is trash not picked up overnight? *

What do you do if a barista or a cashier calls out sick at the start of your shift? *

What should you do if one of the groupheads on the espresso machine stops working? *

What should you do if the WiFi goes down? *

Signature *

Reset Signature

Signature is required.

In order for a Key Holder to move up to Shift Lead, the CSL *must* answer Yes to every statement listed in black. In order for a Key Holder to move up to Shift Lead, the key holder must answer every question in blue correctly. In order for a Key Holder to move up to Shift Lead, the store cannot have opened a minute late for at least 10 shifts in a row. We must attain 100%. If that is not achieved, they can retake after 5 more opening shifts. By Signing above, you are acknowledging everything is accurate and true.