If you are human, leave this field blank.Is A Key Holder Ready To Advance?Employee Name *Store Location *SpruceMoynihan14th Street36th Street30th Street62nd Street57th Street88th Street96th StreetYour Name *Basic ProtocolKey Holder Arrives and Clocks in on time-YesNoKey Holder follows daily checklist and ensures that all items are completed before the store opens. -YesNoKey Holder thinks quickly on their feet and knows how to handle most complications that could arise.-YesNoKey Holder Opens the Store on Time-YesNoKey Holder makes sure that all cashiers and baristas are clocking in on time.-YesNoKey Holder makes sure that everyone takes their required breaks during the day.-YesNoKey Holder never uses their cell phone behind the counter and steps off the floor if using the phone is for work purposes.-YesNoKey Holder is comfortably able to manage the balance between being a barista and a cashier.-YesNoGeneral Behavior and Attitude.Key Holder is maintaining a positive attitude when working on the floor.-YesNoKey Holder is able to give clear direction to barista and cashiers on shift.-YesNoKey Holder is able to give positive feedback and reinforce protocol with cashiers and baristas-YesNoKey Holder is able to step in and handle challenging situations when shift lead or CSL isn't present.-YesNoKey Holder is upholding a consistent high level of service.-YesNoKey Holder works well with others and is respected by coworkers and management.-YesNoKey Holder visibly supports their coworkers when they need assistance.-YesNoKey Holder is someone that is reliable and has a desire to advance.-YesNoProduct KnowledgeKey Holder is comfortable speaking about all products in the store.-YesNoKey Holder knows any and all allergens of the products. -YesNoKey Holder is comfortable discussing all retail coffee products.-YesNoProcedures KnowledgeKey Holder is able to put away all items delivered overnight.-YesNoKey Holder is able to reconcile the logistics app and record all items delivered.-YesNoKey Holder is comfortable giving directives to cashiers and baristas.-YesNoKey Holder ensures that all drinks going out are of the highest quality and holding baristas accountable when not. -YesNoKey Holder maintains a clean store and workspace at all times.-YesNoKey Holder makes sure that baristas and cashiers are maintaining clean workspaces.-YesNoKey Holder maintains a clean space both inside and outside and knows how to handle any situations that may challenge that (trash/snow outside)-YesNoKey Holder knows when their team members need assistance.-YesNoKey Holder knows when their team members need assistance.-YesNoKey Holder has completed the Food Handler's Course and taken the required exam.-YesNoKey Holder has opened the store on time for the last 10 consecutive opening shifts. -YesNoWhat should you do if there is trash not picked up overnight? *What do you do if a barista or a cashier calls out sick at the start of your shift? *What should you do if one of the groupheads on the espresso machine stops working? *What should you do if the WiFi goes down? *Signature *Reset SignatureSignature is required.In order for a Key Holder to move up to Shift Lead, the CSL *must* answer Yes to every statement listed in black. In order for a Key Holder to move up to Shift Lead, the key holder must answer every question in blue correctly. In order for a Key Holder to move up to Shift Lead, the store cannot have opened a minute late for at least 10 shifts in a row. We must attain 100%. If that is not achieved, they can retake after 5 more opening shifts. By Signing above, you are acknowledging everything is accurate and true. Submit