Secret Shopper Questionnaire

Secret Shopper Questionnaire

Order: 1 Latte. 1 Drip Coffee or Cold Brew. 2 Pastries

Please place the following order. You can decide on the size and which pastries. Please make sure one of your drinks is ordered Iced and the other is hot. For example, you can order an iced latte but then get a hot drip. Or, if you get a cold brew, please make sure to order a hot latte. What's important is that you are being asked the questions to identify the items precisely.
Please make sure to get the barista’s name. You want to make sure they’re unaware they are being “Secret Shopped” so a good tactic is at the end of the transaction you can say something along the lines of “Thank you so much for everything. You know my name now, but what’s yours?” or “You’ve been so helpful! What did you say your name was?” Remember, discretion is key!
1 being "I'm never going to come back here again"; 5 being "I'll pop in if I happen to be in the neighborhood and need a cup of coffee" ; 10 being "I'll go out of my way to come here and will tell every person I know what an amazing place it is"
Please feel free to add comments here.