The email you receive should indicate a specific delivery date. If you haven't received it by a day after that, please contact us here. Please include your order number in the subject line.

First, take a look around outside your house or apt. It is possible it was left with a neighbor but if you can't track it down, please contact us here. Please include your order number in the subject line.

When you are on the checkout page, you will be given the option to create an account by creating a password. Once you have created an account, you'll be able to log in any time you want to purchase anything or change details to any subscription.

If you receive the wrong item, please contact us here. Please include your order number in the subject line.

If your order was damaged, please contact us here. Please include your order number in the subject line.

Absolutely. We have options for our 12 oz bags to be ground according to brewing methods and we also sell pre-ground 8 oz bags specific to different brew methods. Please click here to see our Brewmasters Collection

We always want to make sure you love your coffee and feel good about the purchase you made. If for any reason you are unhappy, please contact us here and we will do whatever is necessary to ensure you're thrilled! Please include your order number in the subject line.

We offer a few different options. Each specific product allows you to order your coffee on a recurring basis at a discount. So if you wanted to just receive coffee automatically every 2 weeks, you could do that by simply clicking subscribe and save. In addition, you could also head over to our subscription page and select from our two different blends and receive those on a recurring basis as well.

In order to change the frequency of your subscription, you'll have to create an account. Once you log in, follow these simple steps to change how often you receive your coffee:

In order to add items to your account, you'll have to create an account. Once you log in, follow these simple steps to change what is in your order.

In order to change skip a shipment, you'll have to create an account. Once you log in, follow these simple steps to skip an order.

In order to cancel your subscription, you'll have to create an account. Once you log in, follow these simple steps to cancel.

Unfortunately, once you have canceled your subscription, you'll have to create a new one in order to resume.

In order to update you billing or shipping details, you'll have to create an account. Once you log in, follow these simple steps to change address details.

In order to update your CC information, you'll have to create an account. Once you log in, follow these simple steps to update your details.

We have three different types of gift cards. We have physical gift cards which are available both online and in our physical stores. These are able to be used only in our physical locations. We also have digital gift cards which can be used in our physical locations. The last option is a digital gift card which can be used to make purchases on our e-commerce store.

We do! Please check out our rates here.

Our coffee is roasted twice a week on Tuesdays and Fridays. Your order gets picked from the most recently roasted batch!

There are many different ways to brew your coffee. Each method brings a different element to your cup of coffee. Please click here to see all the different methods of brewing. For your benefit, we have also indicated our recommendations of how to brew on each coffee product page. If you have any further questions, we also love geeking out on coffee so feel free to connect with us here.

We source our green coffee from all over the world. We are always on the hunt for the best product so the countries may vary. Please check out our coffee page to see all the different countries and regions!

Flavor notes and profiles are words that we use to describe the different subtleties that are brought out within our coffees when we roast. If a coffee indicates "cherry", this doesn't mean we add any cherry flavoring, it means that the hint of cherry note is brought out in the coffee when it is roasted.

We recommend that after you have opened up a bag of coffee, use an air tight container to pour the coffee into. If you don't have a container, fold up the bag really tightly and use the tin ties on the side of the bag to keep it closed. It's really important to avoid storing your coffee in a freezer or refrigerator. This is not good for the coffee!

We have used a number of different filters to help you find the coffee that is right for you. You can use the filters on the coffee page which will show you different flavor notes, roast temperatures and other ways to determine which coffee is best for you.

There is about 90mg of caffeine in every cup of brewed coffee

As long as you store coffee properly, it won't spoil. The longer it sits though, the more gas is released the more flavor is lost. We recommend using the coffee within 90 days.

The water to coffee ratio should be 15:1. This means that for every gram of coffee that you weigh out, weigh out 15 times that for water. If you are using 30 grams of coffee, use 450 grams of water. This will actually give you a 12 ounce cup. Make sure not to mix up ounces and grams meaning if you weigh coffee in grams, weigh water in grams and not cups or ounces.

We recommend using a scale which can be purchased here. If you don't wish to get a scale, you can always use table and tea spoon measurements. Please refer to our brewing guide for more assistance.

We are happy to grind your coffee for you but if you would like to grind it at home, a conical grinder will be your best bet. It is also really important to keep your grinder as clean as possible.

At the moment, you can only get our cold brew in our stores. If you are interested in learning more about our wholesale program, you can contact us here.

Our coffee is roasted at our roastery which is located at 37-20 48th Ave. Long Island City, NY 11101.

Please contact us here with any wholesale inquiries.

All of our locations are wifi free. This means we don't offer wifi. We do have seating and each store has a vast library of books which we invite you to peruse and enjoy.

Yes! All our stores accept books. Please stop in and give us what you no longer need and want to pass on.

We serve a variety of freshly delivered pastries.

Most of our locations have seating. Our smaller locations have standing bars which we invite you to enjoy your coffee at. Our 36th St, 88th St, and 96th St locations have outdoor seating as well.

As big dog fans as we are, we can only accommodate service animals inside our stores.

We do not deliver at this time.

While we are unable to set up catering off-site, we offer a 96 oz box off coffee that can be ordered in advance and picked up from any location. Please contact us here to order a coffee box.

Please contact us here is you are looking for am in-kind donation.

Well, funny you should ask. One thing we love to do is help folks start something wonderful. Head over to coffeeshopdoc.com to browse through all the initial documents you'll need to start your very own coffee shop!

We are always looking for bright shining stars to work with so if you think this is you, please visit our application page here.